Exchanges, returns and refunds.
At East Label we want to ensure that you are completely satisfied with your online purchase; if you receive any merchandise that you are unhappy with, simply return to us within 14 days, in the condition that you received it and we will exchange or refund.
Sale merchandise and purchases under promotions can only be exchanged except in the case of a fault.
To ensure we offer the best quality product to all customers, please observe that any items returned are in the condition it was received. Products with makeup marks, no hygiene stickers or removed tags will be rejected.
If you have a faulty item that you would like refunded, repaired or replaced, please contact us on email@example.com to complete the return process.
A direct exchange will be made if the new request is to the exact value of your original purchase. Where your exchange request is of a higher value than your original purchase we will issue you store credit that you can use to purchase the item your preferred item.
EXCHANGE TERMS AND CONDITIONS
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty) and any hygiene stickers in place. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged.
East Label does not accept COD deliveries and any returns sent COD will have the postage costs deducted from your refund.
It may occur that some exchange requests may not be processed if your requested item is out of stock and a refund or store credit will be processed instead in these instances. We recommend placing a new order online and returning your original items for a refund or store credit to avoid exchange items selling out. You will receive an email to notify you whether a refund or exchange was made on your return. We apologise for any inconvenience caused.
Please note that if you return a product on which duty and tax has been paid, East Label is unable to refund such duty or taxes.
Except for where your garments may be faulty; shipping and handling charges will not be refunded and we will not pay for the cost of sending the goods back to East Label.
If an order is deemed faulty, we will reimburse the cost of return postage in addition to your refund. For further in-depth information on faulty items, please contact our customer service team.